Quality Assurance Essentials

Business And Management

Course Info

Duration: 1 Week

Available Dates

Venue

  • 2021-05-03

    London

  • 2021-05-03

    Kuala Lumpur

  • 2021-05-09

    Dubai

  • 2021-05-10

    Istanbul

  • 2021-05-17

    Paris

  • 2021-05-24

    Madrid

  • 2021-06-07

    London

  • 2021-06-07

    Kuala Lumpur

  • 2021-06-13

    Dubai

  • 2021-06-14

    Istanbul

  • 2021-06-21

    Paris

  • 2021-06-28

    Madrid

  • 2021-07-05

    London

  • 2021-07-05

    Kuala Lumpur

  • 2021-07-11

    Dubai

  • 2021-07-12

    Istanbul

  • 2021-07-19

    Paris

  • 2021-07-26

    Madrid

  • 2021-08-02

    London

  • 2021-08-02

    Kuala Lumpur

  • 2021-08-08

    Dubai

  • 2021-08-09

    Istanbul

  • 2021-08-16

    Paris

  • 2021-08-23

    Madrid

  • 2021-09-06

    London

  • 2021-09-06

    Kuala Lumpur

  • 2021-09-12

    Dubai

  • 2021-09-13

    Istanbul

  • 2021-09-20

    Paris

  • 2021-09-27

    Madrid

  • 2021-10-04

    London

  • 2021-10-04

    Kuala Lumpur

  • 2021-10-10

    Dubai

  • 2021-10-11

    Istanbul

  • 2021-10-18

    Paris

  • 2021-10-25

    Madrid

  • 2021-11-08

    London

  • 2021-11-08

    Kuala Lumpur

  • 2021-11-14

    Dubai

  • 2021-11-15

    Istanbul

  • 2021-11-22

    Paris

  • 2021-11-29

    Madrid

  • 2021-12-06

    Kuala Lumpur

  • 2021-12-06

    London

  • 2021-12-12

    Dubai

  • 2021-12-13

    Istanbul

  • 2021-12-20

    Paris

  • 2021-12-27

    Madrid

  • 2022-01-03

    Kuala Lumpur

  • 2022-01-03

    London

  • 2022-01-09

    Dubai

  • 2022-01-10

    Istanbul

  • 2022-01-17

    Paris

  • 2022-01-24

    Madrid

  • 2022-02-07

    Kuala Lumpur

  • 2022-02-07

    London

  • 2022-02-13

    Dubai

  • 2022-02-14

    Istanbul

  • 2022-02-21

    Paris

  • 2022-02-28

    Madrid

  • 2022-03-07

    London

  • 2022-03-07

    Kuala Lumpur

  • 2022-03-13

    Dubai

  • 2022-03-14

    Istanbul

  • 2022-03-21

    Paris

  • 2022-03-28

    Madrid

  • 2022-04-04

    London

  • 2022-04-04

    Kuala Lumpur

  • 2022-04-10

    Dubai

  • 2022-04-11

    Istanbul

  • 2022-04-18

    Paris

  • 2022-04-25

    Madrid

Course Details

Course Outline

5 days course

 

International Standardization and the Global and Organizational Benefits

 

  • Brief History of International Standardisation
  • Economic Benefits of Standardisation
  • Organizational Benefits of Standardization
  • Standards as a Mechanism for Controlling Organizational Risks
  • A Teamwork Approach to Quality
  • Teambuilding Exercise

 

Introduction to Quality Assurance and Control

 

  • An Introduction to Quality Assurance and Control
  • A History of Quality Assurance
  • Introduction to Models of Quality Assurance and Control
  • Concepts of Total Quality Management
  • Deming’s Fourteen Points and other Approaches
  • The Process Approach and ISO9001

 

Process Approach to Managing Quality Assurance

 

  • The ISO High Level Structure – Annex SL
  • ISO9001 as a Framework for Managing Quality Assurance
  • The Process Approach and the Organization as a Set of Inter-related Processes
  • Risk and Opportunity in a Quality Management System

 

Principles of Quality Assurance and Control

 

  • Core Principles in Achieving Total Quality Management
  • Prevention, Not Correction
  • Customer Focused Quality
  • Establishing Vision, Mission and Policy
  • Opportunities for Organizational Continuous Improvement
  • Building Quality through Teamwork

 

Techniques for Quality Assurance and Control

 

  • Process Improvement
  • Benchmarking
  • Baldrige National Quality Programme (BNQP): Criteria for Performance Excellence
  • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Route Cause Analysis
  • Objectives and KPI’s

Course Video